Responsible Gambling at Win Place

Our Responsible Gambling Commitment

At Win Place, we are committed to providing a safe, fair, and responsible gaming environment for all our players. We understand that gambling should be enjoyed as entertainment only, and we recognise that some individuals may experience difficulties with their gambling habits. Our comprehensive responsible gambling policies and tools are designed to protect our players and promote healthy gaming practices.

Win Place holds a licence from the UK Gambling Commission (Licence Number: 39575) and operates in full compliance with all applicable gambling regulations. Responsible gambling is not simply a regulatory requirement for us—it is a core value embedded in everything we do. We work continuously to ensure that our platform provides tools, resources, and support to help players maintain control over their gaming activity.

Deposit Limits

We encourage all players to set deposit limits to help manage their gaming expenditure. Deposit limits allow you to restrict the amount of money you can deposit into your Win Place account during a specified period (daily, weekly, or monthly). These limits can be set at any time via your account settings and can be reduced or removed subject to our verification procedures.

Setting a deposit limit is a practical way to ensure you only spend what you can afford to lose. Our system will prevent any deposits that exceed your chosen limit, providing an additional layer of financial protection.

Loss and Session Limits

In addition to deposit limits, Win Place provides loss limits that allow you to cap the amount you are willing to lose during a specific period. Loss limits help prevent excessive gambling by restricting the net amount you can lose within your chosen timeframe.

Session limits are equally important. You can set time-based restrictions to limit how long you play during a single session. Once your session limit is reached, you will be automatically logged out of your account, ensuring you take regular breaks from gaming.

Self-Exclusion

If you feel that your gambling is becoming problematic or you wish to take an extended break from gaming, Win Place offers a self-exclusion feature. Self-exclusion is a powerful tool that allows you to voluntarily exclude yourself from your Win Place account for a period of your choosing—typically ranging from 6 months to permanently.

During a self-exclusion period, you will be unable to access your account, place any bets, or claim any bonuses. Your account will remain closed and you will not be able to register a new account at Win Place during your self-exclusion period. Self-exclusion requests should be made by contacting our customer support team at [email protected].

Cooling-Off Periods

We offer cooling-off periods that allow you to take a mandatory break from gambling without fully closing your account. You can request a cooling-off period lasting from 24 hours to 30 days. During this time, your account will be temporarily suspended, preventing you from logging in or accessing any gaming features. Once the cooling-off period expires, you can reactivate your account by contacting our support team.

Reality Checks

Reality checks are periodic reminders designed to help you maintain awareness of the time and money you have spent gaming. Win Place can provide real-time notifications at intervals you choose (for example, every 30 minutes, 1 hour, or longer) to remind you of your gaming activity. These notifications allow you to pause and reflect on your gaming behaviour before continuing.

Underage Protection

Win Place has zero tolerance for underage gambling. We are fully committed to preventing access to our platform by anyone under the age of 18. During account registration, players must confirm they are at least 18 years old. We employ robust age verification procedures and will request official identification documents to confirm the age of any account holder.

If we have reason to believe an account has been opened by someone under 18, we will immediately suspend and investigate the account. Any funds in that account will be returned to the source of deposit. Parents, guardians, and educators concerned about a young person's access to gambling platforms should report any breaches to our compliance team.

Recognising Problem Gambling

Problem gambling can develop for anyone, regardless of age, background, or financial situation. It is important to recognise the warning signs, which may include:

  • Spending more time and money on gambling than intended
  • Chasing losses by gambling with increasing amounts
  • Becoming anxious or irritable when unable to gamble
  • Neglecting family, work, or social responsibilities due to gambling
  • Lying to family members or friends about the extent of gambling activity
  • Attempting to control or stop gambling without success
  • Using gambling to escape problems or negative emotions
  • Borrowing money to fund gambling activity
  • Experiencing relationship or financial difficulties as a result of gambling

If you recognise any of these signs in your own behaviour, we strongly encourage you to seek help immediately.

Help and Support Resources

Win Place is committed to directing players towards professional support organisations. The following resources are available free of charge and provide confidential advice and treatment for problem gambling:

  • BeGambleAware.org – A comprehensive resource offering free, confidential advice and information about problem gambling. Visit www.begambleaware.org for support.
  • GamCare – Provides counselling, support, and treatment for problem gambling in the UK. Contact GamCare at www.gamcare.org.uk or call 0808 8020 133.
  • Gambling Therapy – Offers free, confidential, and anonymous support through online counselling and self-help resources. Visit www.gamblingtherapy.org.
  • National Problem Gambling Clinic – Provides specialist NHS treatment services for gambling addiction in London and via online therapy.
  • Gamblers Anonymous – A peer support fellowship offering free meetings and support groups across the UK.

Multi-Operator Self-Exclusion

In addition to self-exclusion at Win Place, players can register with the National Self-Exclusion Scheme (GAMSTOP), which is a free, confidential service that allows you to self-exclude from all online gambling operators in Great Britain simultaneously. Registration with GAMSTOP prevents you from opening new accounts at any licensed UK gambling operator during your chosen self-exclusion period.

To register with GAMSTOP, visit www.gamstop.org.uk. Registration is an additional measure to support your commitment to responsible gambling.

Contacting Win Place for Support

Our customer support team is available 24/7 to assist with any questions about responsible gambling tools or to help you set limits on your account. You can reach our team at [email protected]. We are here to help you maintain a safe and enjoyable gaming experience.

Win Place takes the responsibility of protecting our players very seriously. We continuously review and update our responsible gambling measures to ensure they remain effective and aligned with industry best practices and regulatory requirements.